Refund policy

We can provide an exchange or refund for your order as long as your item is placed back into its original packaging, with all original tags attached. Please include the original invoice, as well as a note indicating what you would like done with your return. Full priced items may be returned within 4 weeks from the date purchase, via DHL Express. Original shipping fees paid are not refundable.

If you would rather exchange or return your item(s), please email info@otavi.co and we'll send you instructions on how to proceed.  We will exchange an item for another item of equal value or less and provide a partial refund for the difference. You can contact customer support for additional help.

 

A refund will be issued to you following their receipt at that address within 14 days of that date. If goods are returned as undeliverable, you will be contacted by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 14 days of the return of the goods, then a refund will be made within 14 days of that date.

 

We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods or exploitation of our refund policy. Refunds will be limited to the maximum value of the original order and will only be issued against the same credit or debit card account as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of eyeglasses or related products is returned, or if it is clear that some of the products have been used. All items must be returned undamaged and unused to qualify for a full refund.

 

Otavi Limited retains the discretion to assess refunds on a case by case basis. Contact us at info@otavi.co for further details.